by Ben Kafferlin | Feb 20, 2017 | Featured
How Corrective and Preventative Action, Root Cause Analysis and Risk Analysis Work Together for Strong Businesses You’ve heard it many times. A child of about age 5 will perpetually ask “Why? Why? Why?” again and again. It’s kind of cute to observe and kind of...
by Ben Kafferlin | Jul 4, 2015 | Featured
“Revolution,” much less the American Revolution, should not be thought of as a one-off. There is a reason the root word is “revolve.” Like a rotating wheel, America is in constant, cyclical flux. Every generation experiences the friction, as we can see even by...
by Ben Kafferlin | Jun 15, 2015 | Featured
“We will not deny to any man either justice or right.” – Magna Carta, 1215 If you visit the National Archives in Washington, DC, you will find massive doors, impressive high ceilings, granite and marble, and (usually) a reverent ambiance. Inside the somber dark...
by Ben Kafferlin | Mar 31, 2015 | Featured
Charles Murray’s seminal work, Coming Apart, focused on the segregation of Caucasian Americans by income into zip codes. In many ways, Robert Putnam’s Our Kids: The American Dream in Crisis picks up where Murray’s work left off – measuring and evaluating social and...
by Ben Kafferlin | Mar 10, 2015 | Featured
Last month, I had the distinct pleasure of speaking at the CCCA Allegheny Sectional. The title of the presentation was Damage Control: Communication Planning for Crisis Situations and the PDF is attached here. Let’s say your organization suffers from property...
by Ben Kafferlin | Mar 4, 2015 | Featured
All too often in business, we allow the immediate to get in the way of the important. Every customer expects instant solutions, every quality issue demands an immediate response, and every supplier expects their payment to arrive yesterday. We get it. At the same...
