by Ben Kafferlin | Mar 10, 2015 | Featured
Last month, I had the distinct pleasure of speaking at the CCCA Allegheny Sectional. The title of the presentation was Damage Control: Communication Planning for Crisis Situations and the PDF is attached here. Let’s say your organization suffers from property...
by Ben Kafferlin | Mar 4, 2015 | Featured
All too often in business, we allow the immediate to get in the way of the important. Every customer expects instant solutions, every quality issue demands an immediate response, and every supplier expects their payment to arrive yesterday. We get it. At the same...
by Ben Kafferlin | Feb 19, 2015 | Featured
About this time last year, I had the opportunity to romp through England, Wales and Scotland. Exploring ancient abbeys and graveyards made me feel an odd kind of hiraeth—a Welsh term, fittingly, that refers to “a homesickness for a home to which you cannot return, a...
by Ben Kafferlin | Jan 17, 2015 | Featured
Brandon Zaffini & Ben Kafferlin Today’s entrepreneur would benefit from an occasional history lesson. She would do well to heed the advice of ancient philosophers like Aristotle and Plato. Really. Consider the following from Aristotle, a theorist who was not...
by Ben Kafferlin | Dec 24, 2014 | Featured
One of Charles Dickens’ most beloved characters reforms his churlish ways only after confronting his past, present and future on the night of Christmas Eve. And though discomforting, we Americans would ourselves benefit from reflecting, like Scrooge, on our past and...
by Ben Kafferlin | Dec 23, 2014 | Featured
One of my earliest memories is of a cold, dark night in the backseat of my parent’s Century Buick on the way to see my grandfather for Christmas. I distinctly remember listening to beautiful old hymns on a wobbly tape as we passed houses adorned with Christmas...
