by Ben Kafferlin | Jun 15, 2015 | Featured
“We will not deny to any man either justice or right.” – Magna Carta, 1215 If you visit the National Archives in Washington, DC, you will find massive doors, impressive high ceilings, granite and marble, and (usually) a reverent ambiance. Inside the somber dark...
by Ben Kafferlin | Mar 31, 2015 | Featured
Charles Murray’s seminal work, Coming Apart, focused on the segregation of Caucasian Americans by income into zip codes. In many ways, Robert Putnam’s Our Kids: The American Dream in Crisis picks up where Murray’s work left off – measuring and evaluating social and...
by Ben Kafferlin | Mar 10, 2015 | Featured
Last month, I had the distinct pleasure of speaking at the CCCA Allegheny Sectional. The title of the presentation was Damage Control: Communication Planning for Crisis Situations and the PDF is attached here. Let’s say your organization suffers from property...
by Ben Kafferlin | Mar 4, 2015 | Featured
All too often in business, we allow the immediate to get in the way of the important. Every customer expects instant solutions, every quality issue demands an immediate response, and every supplier expects their payment to arrive yesterday. We get it. At the same...
by Ben Kafferlin | Feb 19, 2015 | Featured
About this time last year, I had the opportunity to romp through England, Wales and Scotland. Exploring ancient abbeys and graveyards made me feel an odd kind of hiraeth—a Welsh term, fittingly, that refers to “a homesickness for a home to which you cannot return, a...
